A Warning to all couples looking to get a couples plan with Bell Mobility.
!!DON'T DO IT!!
They might seem like they are giving you a great deal. But what you don't know is.. You will start getting charged for everything that was included in your plan. Everything you were told was free like call display,caller ID,text messaging, call after 6 PM instead of 8pm !!EVERYTHING!! They tell you if you pay for the phones in cash they will give you your money back and put it onto your bill. They tell you one of you gets first 3 months free the second person you added gets 6 months free. IT DOESN'T MATTER WHAT THEY "TELL YOU" Its all bull.They have so many ' PLANS ' for you to fall for. The worst part is you have to do a 3 year contract. So when you bail out for all the screw ups they are making. they get to bill you thats same screw up with everythign else on your bill for the rest of the 3 years. You have to watch your bill very carefully and call them on every little thing. Make sure you have your Contract in a safe place. They will make you fax if it to them to prove you are suppose to be getting what you claim, and tell you they have no record of it. and It has to be the one with the signature on it, they will not take the copy given to your spouse. They will say they don't have a copy of your contract on hand. THAT'S ALSO A LIE. I wonder how many times they try to take people to court or how many people's wages they manage to garnish. READ THE FINE PRINT PEOPLE. If its says prices are subject to change or a temp plan..don't sign up for it. That goes for anything. Mine never warned me of all the things they had planned to do. They get their most customers out in the malls like metro town. Be warned.
Written by,
FuckedByBell
Surrey BC
~~~~~~~~~~~~~~~~~~~~~~
* DIZZY *
Our problems with Bell Mobility started right off the bat... We signed up with a "too good to pass up" offer from Bell and BCAA,
my parents signed up, and we had just moved out on our own so we need phones too... We got the couples package(unlimited calling to each other) signed a two year contract, for the first six months we were supposed to receive free call display,text messaging, free long distance (in Canada) free voice mail and a couple other things such as every year we receive a $50 credit on our anniversary...
anyways needless to say from the get-go we had troubles... so we call and we get a sales lady who tells us..." your package needs upgrading, you guys need more daytime" we upgraded too keep the costs down. imagine our surprise when that didn't work...
we call and get the same response..upgrade! frustrated with the outrages bills we were receiving we upgraded more.. upgraded so many times our original $75 dollar a month package, was now a 140 dollar a month package with all the bells and whistles...anything to stop these $300 bills...
Honestly in the beginning i assumed we were talking too much... but as we cut our phone usage down more and more, we were still receiving the same way too high bills...
On the subject of the bills... can anyone read these... if so please help me understand it. they are so confusing (as if on purpose so we cant see where we are getting screwed)
When we had a rough patch the bill piled up ... can u imagine 3 months not paying and having a $979 phone bill.... i know people that don't pay that for one year cell phone usage with telus..
anyways we get this call saying pay it or it will be disconnected, i asked the guy not to disconnected as it was our only phone and told him i would call and get it paid for before the end of the day. He was nothing but rude... complete and utter A**hole, i was so appalled by his attitude i asked him for his name... he said thank you for calling bell and have a nice day with out answering me and hung up... five minutes later my phone was disconnected. After he said i had till the end of that day.
That day i paid it off and was on the phone to telus to receive a house line... we cut our cellphones down to the bare minimum (we still have free calling to each other, and we got unlimited text because he( my boyfriend) texts his friends instead of talking) so it was supposed to be under $40 a month... the operator told us we would be seeing a large credit on the account because we had paid for this month already(when i paid the $1000) and surprise our one year was this month(OCT 06) so we would also get our $50 dollars off....
we never used our cellphones... just to call each other .. if someone called, we told them to call our house and pretty much stopped taking cellphone calls... i mean its not like were popular like some people .. we hardly get calls as it is...
we almost felt relieved.... no cell phone bill this month.. WRONG it was $32 ......we had almost -$250 in credits and still owing $32... another almost $300 bill... for nothing...
I call and try and figure out why and i get the " it looks like your using too much time" "upgrade upgrade upgrade" crap.
i don't want an upgrade. i want a manager... "hold please"... "I'm sorry ma'am ill get you the manager i just need to ask you some more questions." blah blah blah b.s questions. i just get sick of it she said it would be 24-48 hours a manager would call... not....
anyways i tell her to print me off all my bills for the last year because i wanted to go over it with someone who knew what they were doing... i check the address she was to mail them to with her a dozen times, and she still sent it to my parents house....
so i still haven't received these over a month later...
anyways like this month... we never really used our phones at all... like we work together... we don't need them for anything... our friends know better then to call on our cells....we still have a $210 phone bill... i ha vent even seen my cell phone in like four days..but I just checked my bf's phone and he has made 6 calls in a 8 day period all short like 2 minute calls... obviously something up..
something big... but what...
We know for sure we are getting ripped off just have no way to prove it, and no one with the power to fix this problem will even take the time to talk to us. i am so stressed and at my wits end. Its so unfair ,forced to pay such huge amounts of money for a phone we never use. its so unfair to threaten us with bad credit or high phone bills, to take advantage of our ages, because you know no one will listen to us. i have noticed most people getting ripped off with you are 20-somethings.
If you are thinking of becoming a bell customer...DON'T!!!they have been nothing but hassle for anyone i know who's used them...if you mention bell in a group full of people, everyone who's been with them has a bad story to tell....seriously... just try... No one i know not even my parents can read there bills and they give you the run around time after time(ever notice that their logo looks like hes pretty dizzy?)... they get you in with promises of great things... of which you receive none... its been a nightmare for us ...almost $3000 in one year... pathetic. I only wish i had researched bell first.. you type in bell scam in google..... thousands of pages pop up...
On the cover of my contract folder it says " Clear Information Promise"
Where's ours???
my parents signed up, and we had just moved out on our own so we need phones too... We got the couples package(unlimited calling to each other) signed a two year contract, for the first six months we were supposed to receive free call display,text messaging, free long distance (in Canada) free voice mail and a couple other things such as every year we receive a $50 credit on our anniversary...
anyways needless to say from the get-go we had troubles... so we call and we get a sales lady who tells us..." your package needs upgrading, you guys need more daytime" we upgraded too keep the costs down. imagine our surprise when that didn't work...
we call and get the same response..upgrade! frustrated with the outrages bills we were receiving we upgraded more.. upgraded so many times our original $75 dollar a month package, was now a 140 dollar a month package with all the bells and whistles...anything to stop these $300 bills...
Honestly in the beginning i assumed we were talking too much... but as we cut our phone usage down more and more, we were still receiving the same way too high bills...
On the subject of the bills... can anyone read these... if so please help me understand it. they are so confusing (as if on purpose so we cant see where we are getting screwed)
When we had a rough patch the bill piled up ... can u imagine 3 months not paying and having a $979 phone bill.... i know people that don't pay that for one year cell phone usage with telus..
anyways we get this call saying pay it or it will be disconnected, i asked the guy not to disconnected as it was our only phone and told him i would call and get it paid for before the end of the day. He was nothing but rude... complete and utter A**hole, i was so appalled by his attitude i asked him for his name... he said thank you for calling bell and have a nice day with out answering me and hung up... five minutes later my phone was disconnected. After he said i had till the end of that day.
That day i paid it off and was on the phone to telus to receive a house line... we cut our cellphones down to the bare minimum (we still have free calling to each other, and we got unlimited text because he( my boyfriend) texts his friends instead of talking) so it was supposed to be under $40 a month... the operator told us we would be seeing a large credit on the account because we had paid for this month already(when i paid the $1000) and surprise our one year was this month(OCT 06) so we would also get our $50 dollars off....
we never used our cellphones... just to call each other .. if someone called, we told them to call our house and pretty much stopped taking cellphone calls... i mean its not like were popular like some people .. we hardly get calls as it is...
we almost felt relieved.... no cell phone bill this month.. WRONG it was $32 ......we had almost -$250 in credits and still owing $32... another almost $300 bill... for nothing...
I call and try and figure out why and i get the " it looks like your using too much time" "upgrade upgrade upgrade" crap.
i don't want an upgrade. i want a manager... "hold please"... "I'm sorry ma'am ill get you the manager i just need to ask you some more questions." blah blah blah b.s questions. i just get sick of it she said it would be 24-48 hours a manager would call... not....
anyways i tell her to print me off all my bills for the last year because i wanted to go over it with someone who knew what they were doing... i check the address she was to mail them to with her a dozen times, and she still sent it to my parents house....
so i still haven't received these over a month later...
anyways like this month... we never really used our phones at all... like we work together... we don't need them for anything... our friends know better then to call on our cells....we still have a $210 phone bill... i ha vent even seen my cell phone in like four days..but I just checked my bf's phone and he has made 6 calls in a 8 day period all short like 2 minute calls... obviously something up..
something big... but what...
We know for sure we are getting ripped off just have no way to prove it, and no one with the power to fix this problem will even take the time to talk to us. i am so stressed and at my wits end. Its so unfair ,forced to pay such huge amounts of money for a phone we never use. its so unfair to threaten us with bad credit or high phone bills, to take advantage of our ages, because you know no one will listen to us. i have noticed most people getting ripped off with you are 20-somethings.
If you are thinking of becoming a bell customer...DON'T!!!they have been nothing but hassle for anyone i know who's used them...if you mention bell in a group full of people, everyone who's been with them has a bad story to tell....seriously... just try... No one i know not even my parents can read there bills and they give you the run around time after time(ever notice that their logo looks like hes pretty dizzy?)... they get you in with promises of great things... of which you receive none... its been a nightmare for us ...almost $3000 in one year... pathetic. I only wish i had researched bell first.. you type in bell scam in google..... thousands of pages pop up...
On the cover of my contract folder it says " Clear Information Promise"
Where's ours???
Written by Julie
Bell Hater
Surrey BC
P.S i called bell today and asked to speak to a manager, apperntly i still have to wait 24-48 hours... check back in two days to see if they will keep that promise....
Here is a link the the better business bureau where everyone with problems can file a complaint. then the news station will get called out and Bell will be exposed for all the scams and crap they put us through.. and it can lead to a class action law suit.. lets deal with this head on people.. stop them from scewing us all
http://www.bbbvan.org/index.php
http://www.bbbvan.org/index.php
46 comments:
Check out these jerks...
MICHAEL J. SABIA,Mark R, Bruneau,William J. Fox ,Léo W. Houle, Lawson A.W. Hunter,Patricia A. Olah, Martine Turcotte,Siim A. Vanaselja
http://www.bce.ca/en/aboutbce/executiveteams/bce/
these are the people who are screwing us over! i challenge anyone of them to do something about it
I signed up with bell 33 days ago.. Right from day one, I had issues. My phone was connected and the contract wasn't done properly. I had to wait 4 days for my phone to be connected. I constantly called them about it all, and they kept telling me that certain features were not part of the 3 months unlimited features that I had originally paid for. I told the rep, "I expect to have what I paid for".. he told me, "if you want those features, you have to monthly for it, and you have to pay before you get the feature". I told him that is crap if I have paid for it already. He told me that that is not his problem. I told him that my phone was not connected for 4 days and that I think that my activating fee should be waived.. He claims to have waved it.. But, when I got the bill, it was still on the bill. I got a $156 bill and there is no way I could use that much when everything is unlimited. $65/month for a bill, 2 bills, that is $130.. But, they went ahead and suspended my account anyway and was to pay up or go fuck myself by Tim the customer service manager. And then got hung up on. If you want to cancel your account, it is an extra $400 to cancel. What a rip off. Talk about scamming people to stay with them. All new people, DO NOT SIGN UP WITH BELL MOBILITY. Go to Telus. Rogers sucks as well. I cancelled with them for the exact same reasons.
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